Preserve observe of checking account actions

The Reserve Financial institution of Fiji (RBF) is urging prospects to test their financial institution accounts often and maintain observe of account actions.

The RBF states in its Complaints Administration Bulletin for the primary three months of 2022 that 70 per cent of complaints acquired have been associated to the banking sector.

“There was one fraud-related matter reported within the quarter relating to lacking account funds,” states the report.

“In response, the respective financial institution carried out inside investigations and found proof of fraud dedicated by an ex-staff member not solely on the complainant’s account, however on a variety of different financial institution accounts.

“On this occasion, the financial institution was fast to refund all of the affected account holders.”

The RBF stated it additionally acquired complaints associated to customer support and charges and prices.

“The complaints have been primarily about incomplete and incorrect recommendation from financial institution frontline workers.

“Related complaints have been raised relating to financial institution charges and prices the place frontline workers members have been unable to clarify the will increase in sure charges and prices or new charges being utilized.”